All orders must be placed at least 7-10 days in advance before pick-up, delivery, or ship out. Our lei and blooms are specially ordered and made just for you.

We also highly recommend requesting delivery two days before the intended use date, especially for special events.

For last-minute orders we may be able to pull something from our inventory. In such cases, please call our Customer Service Team at (808) 847-1107 Ext 1 or email us at toc.online@theorchidlei.com.

The best way to place your order is to call our Customer Service Team at (808) 847-1107 Ext. 1 or email us at toc.online@theorchidlei.com. You can also shop online here from the comfort of your home! Please be aware that your order may take up to 24 hours to process.

For wholesale inquiries and/or to set up an account with us please contact us via phone call or email for more information.

(808) 847-1107 Ext. 2 for Sales and Marketing
toc.online@theorchidlei.com

Yes, we do! Bulk discounts apply to quantities of 100 lei or more.

Please call or email us for further details.
(808) 847-1107 Ext. 2 for Sales and Marketing
toc.online@theorchidlei.com

Any cancellations must be made 7 days in advance as most of our orchid lei are specially preordered ahead of time just for you.

If the cancellation is not made 7 days in advance you will be subject to a cancellation fee.

We appreciate your understanding as this policy helps us manage our resources effectively. Thank you for your cooperation; our goal is to ensure the best service possible for all customers.

In such cases, we will substitute the lei with one that is as similar as possible and inform you of the change. We will not ship your order without your confirmation. We simply ask you to provide a phone number and email address where we can contact you.

We do ship every order by FedEx Overnight Priority. We can only ship via FedEx Monday through Thursday as FedEx is closed on weekends.

Any state to the East (right) of Idaho, Utah, and Arizona takes 2 days.

Any state to the West (left) will take 1 day. Hawaii and Alaska only take 1 day.

FedEx delivers any time before 5pm on the day of delivery.

We must emphasize that we cannot guarantee the quality of the lei after transit. FedEx does not provide refrigeration. There are no refunds or credits. Rest assured we do pack the freshest of lei and include ice packs.

We can ship via Hawaiian Air Cargo any day if requested. The lei will fly out on the next available flight reaching its destination early the next morning.

We highly recommend requesting delivery a few days early. Occasionally FedEx and/or Hawaiian Air Cargo have experienced delays. Once your order leaves our facility we have no control over your delivery.

Please refer to the map below:
light purple: 1 DAY
dark purple: 2 DAYS

This map was provided by FedEx.

If your product is time sensitive to be sure we highly recommend you go onto FedEx.com to confirm your delivery time. For example, some zip codes in WA and AZ actually require a 2 day arrival.

Our shipping costs depend on the quantity of lei being shipped. Prices vary within the state of Hawai'i. Please call or email us for more information so that we can accurately assess your specific order.

(808) 847-1107 Ext. 1 for Customer Service
toc.online@theorchidlei.com

FedEx

-Door to door delivery service

-Outgoing service Monday - Thursday

-Closed on Saturday and Sunday

-Product delivered by 5:00pm Hawaii time within the state of Hawaii (for U.S. Mainland please contact your local FedEx and refer to your tracking number)

-Refrigeration is not provided

Hawaiian Air Cargo

-Airport pickup within the state of Hawai'i (Island of Hawa'i, Maui, and Kauai)

-Outgoing service Sunday - Saturday

-State of Hawai'i Interisland Office closes at 1:00p, Saturday and Sunday

-Product typically arrives before 12:00pm on the next day (Interisland)

-Product will be refrigerated until picked up

Once your package is with our third-party shipping carriers, we no longer have control over the product.

We must emphasize that we cannot guarantee the quality of the lei after transit; however, we do package and ship the highest quality lei.

We must emphasize that once your package is in the hands of our third-party shipping carriers, we no longer have control over the product.

We are not liable for any package theft, inaccessible locations, unforeseen delays, heat deterioration, overall damages, or losses resulting from weather or any other unexpected conditions.

We are also not responsible if your lei are shipped to the wrong address provided.

We ship statewide across Hawaiʻi and to the Mainland U.S.!

However, local delivery is available only within the Honolulu area and is limited to our wholesale accounts. Kindly contact us to see if your delivery location is confirmed to be within our route. A delivery charge may apply. We do not deliver residentially. Orders for delivery outside of these routes will have to be picked up instead.

If you are wondering whether your order location qualifies for delivery please contact us at (808) 847-1107 Ext. 1 for Customer Service or email us at toc.online@theorchidlei.com.

We must emphasize that we cannot guarantee the quality of the lei after transit. Once your package is in the hands of our third-party shipping carriers, we no longer have control over the product.

There are no refunds/credits.

If you would like to ask our Customer Service Team more about this a photo must be taken within an 24 hours of delivery.

Feel free to give us a call at (808) 847-1107 Ext 1. or email us at toc.online@theorchidlei.com to speak with our Customer Service Team.

Your happiness is our number one priority.

Our team always ensures that we pack only the freshest of lei.

When shipping via FedEx we also include ice packs to help keep the lei cool while on its journey.

When shipping via Hawaiian Air Cargo rest assured that your lei will be kept in refrigeration before and after the flight. Until you are ready to pick up, the lei will be chilled.

We highly recommend providing a delivery location where someone can receive your order upon arrival. The box should be opened, checked, and refrigerated immediately. Should there not be a person at your home, we recommend a family member's home, neighbor, or perhaps your address of employment. Another option would be a cooler with ice for your FedEx driver to store your box in.

1. Open the box immediately to release any hot air.
2. Loosen up the lei if needed. To loosen, gently fluff the lei so the bottom layer is not warm. If the paper lining feels wet, please replace it with paper towels or newspaper.
3. Orchid lei can last up to 7 days when properly cared for.
4. DO NOT store it in the freezer! It is important that they are not too hot or too cold.
5. If a lei looks soft, you may sprinkle it with water, place it in a Ziploc bag or plastic bag and put it back in the refrigerator to revive the flower. Set your refrigerator on its warmest setting. The ideal temperature is 45 degrees to 50 degrees Fahrenheit.

For smaller orders, store them on the bottom shelf of your refrigerator, for example in a vegetable bin lined with newspaper.

Do not place near the back of the fridge.

Carefully place the lei in a plastic bag.

For large/bulk orders, make sure the lei are stored in either a walk-in refrigerator, a flower cooler, or similar. If a refrigerator is unavailable, lei can be stored in a cooler with ice.

Make sure the lei do not touch the ice, instead put some newspaper or a towel on top of the ice.

If none of the above is available, store the lei in an air-conditioned room and avoid heat and direct sunlight.

With proper care and refrigeration, a lei can last up to 7 days.

There are some lei etiquettes to keep in mind. A lei symbolizes a warm expression of affection, so it is essential to accept it graciously and never turn it down. It is also viewed as disrespectful to take off a lei in front of the person who gave it to you. The appropriate way to wear a lei is to gently drape it over your shoulders, letting it hang evenly in the front and back.

We do provide an agricultural packing service! If you are looking to take a fresh beautiful lei from the island of Oahu to the outer islands or the U.S. Mainland, we seal and agricultural stamp your lei box. All food, plants, and other agricultural items must be presented and checked with the USDA inspector at the airport before departure from the state of Hawai'i.

Once sealed and stamped your lei box cannot be opened until it reaches its final destination.

Our agricultural packing service is complimentary, no charge with your lei purchase.

An agricultural stamp is not needed if you are wearing your lei. However, you may be subject to a random inspection.

No, our orchid lei do not smell. This makes any of our lei great for anyone who is sensitive to fragrant smells. If you are looking for a fragrant lei we would recommend one of our local lei such as the Micro Ginger, Tuberose, or Hilo Maile.

Our lei are made with the Dendrobium orchid which is the largest genus of orchids. In Greek the name “dendrobium” means “life in a tree” which refers to how most orchids grow attached to trees. Most plants produce about 10-12 flowers per stem, and they make great lei and arrangements!

The Dendrobium orchid varies in size and color as well. At the Orchid Lei Company we work with Bom (purple), Sakura (pink), Jade (green), and White Dendrobium orchids. The Jade Dendrobium orchid is the smallest and most delicate, followed by the Sakura and the White. The Bom Dendrobium is the most durable and long-lasting orchid bloom.

The word “Bom” actually stands for “Bombay.” It simply means purple! Our classic Single Bom lei, strung with about 50 Bom Dendrobium orchids, is the most common and popular lei to share the spirit of Aloha.

The best lei for shipping are all the Bom (purple colored) ones as these orchid blooms are the strongest of the Dendrobium orchid family.

A few hardy styles we recommend are the Single Bom, Nalo Bom/White, Peluia Bom/White, Paluna Bom, and CF Bom.

For wholesalers we recommend the B1, ET1, Sweetheart Bom, Oni, Ulana, LT Aloha, Q1, and Hana Bom.

Some popular lei we recommend for males are the Kanani, Oni 2 White, Peluia Bom/White, OLE2 Bom/Jade, Cigar, Ti Leaf Kukui, Hilo Maile, Ti Leaf Maile, or Single Ti Leaf.

For wholesalers we recommend the ET1, Oni, Ohana T, LT Aloha, N1, and Hana Jade as well as any of the local lei above.

Some popular lei we recommend for females are the Single Sakura, Mahina, Noe, CF Bom, and Hana Bom/White.

For wholesalers we recommend the B1, Kalihi, Code 12, BB19011, Ulana, any N3, Hana Bom, CF Charming, or Lei Po’o.

Some popular lei we recommend for graduation are the Ti Leaf Maile, double orchids, any spiral style, and any one of our Singles. Lei Po’os are a must for girls graduating too!

Some great lei we recommend for Mother’s Day are the Single Sakura, Kapua, Noe, Alana, Hana Bom/White, and Lei Po'o.

For wholesalers we recommend the Hana Bom or Hana CM, NTC 203, N3 White/Charming, and our Pua wristlets.

Some dashing lei we recommend for Father’s Day are the Cigar, Kukui Ti Leaf, and the Single Ti Leaf.

A lei is a gift of love, so any lei is a perfect lei for a birthday!

For Prom we recommend our Pua wristlets for the girls and the Ti Leaf Maile for the guys. The Ti Leaf Maile can be wrapped with orchids as well!

We recommend all white lei for weddings. The Oni2 White is a great choice. White Lei Po’o are beautiful on brides. For a little touch of scent and color on the groom we recommend the Hilo Maile or the Ti Leaf Maile.

Weddings are truly special occasions, we invite you to reach out to us to ensure that your order is handled with the highest level of quality and care.

Some sympathy lei we recommend are the all white lei such as the Oni2 White, Single White Spacer Crown, Micro Ginger, and Single Tuberose. The Cigar and Hilo Maile are good choices as well.

For wholesalers we have the B2, Niho2, Hana White, N2, and C2.