Hoʻomaikaʻi (Congratulations) Collection

How should/do I order?

The best way to place your order is to call our Customer Service Team at (808) 847-1107 Ext. 1 or email us at orders@ecanrmsusa.com. You can also shop online here from the comfort of your home! Please be aware that your order may take up to 24 hours to process.

How early should I order?

All orders must be placed at least 7-10 days in advance before pick-up, delivery, or ship out. Our lei and blooms are specially ordered and made just for you.

We also highly recommend requesting delivery two days before the intended use date, especially for special events.

For last-minute orders we may be able to pull something from our inventory. In such cases, please call our Customer Service Team at (808) 847-1107 Ext 1.

Do we offer bulk discounts?

Yes, we do! Bulk discounts apply to quantities of 100 lei or more.

Please call or email us for further details.
(808) 847-1007 Ext. 1
orders@ecanrmsusa.com

What are our cancellation policies?

Any cancellations must be made 7 days in advance as most of our orchid lei are specially preordered ahead of time just for you.

If the cancellation is not made 7 days in advance you will be subject to a cancellation fee.

We appreciate your understanding as this policy helps us manage our resources effectively and ensure that all customers receive the best service possible. Thank you for your cooperation!

How long will it take to ship to me?

We do ship every order by FedEx Overnight Priority. We can only ship via FedEx Monday through Thursday as FedEx is closed on weekends.

Any state to the East (right) of Idaho, Utah, and Arizona takes 2 days.

Any state to the West (left) will take 1 day. Hawaii and Alaska only take 1 day.

FedEx delivers any time before 5pm on the day of delivery.

We must emphasize that we cannot guarantee the quality of the lei after transit. FedEx does not refrigerate. There are no refunds or credits. Rest assured we do pack the freshest of lei and include ice packs.

We can ship via Hawaiian Air Cargo any day if requested. The lei will fly out on the next available flight reaching its destination early the next morning.

We highly recommend requesting delivery a few days early, especially for special events as there can be delays on FedEx’s and/or Hawaiian Air’s side. Once your package is with our third-party shipping carriers, we no longer have control over the product.

Do we deliver?

We do deliver in the Honolulu area! Please contact us to see if your delivery location is confirmed to be within our route. A delivery charge may apply. We do not deliver residentially. Orders for delivery outside of these routes will have to be picked up instead.

If you are wondering whether your order location qualifies for delivery please contact us at (808) 847-1107 Ext. 1 or at orders@ecanrmsusa.com